Accessibility Statement

The Hospital de la Santa Creu y Sant Pau is committed to making its websites and applications for mobile devices accessible, in accordance with Royal Decree 1112/2018, of 7 September, on the accessibility of websites and applications for public sector mobile devices (hereinafter, Royal Decree 1112/2018, of 7 September) transposing Directive (EU) 2016/2102 of the European Parliament and of the Council.

This accessibility declaration applies to

Compliance situation

This website is partially compliant with Royal Decree 1112/2018, of 7 September, due to the exceptions and non-compliance of the aspects listed below.

Content not accessible

The following content is not accessible for the following reasons:

  1. Lack of compliance with Royal Decree 1112/2018, of 7 September:
  • 1.1.1 Non-textual content
  • 1.2.1 Audio only and video only (recorded)
  • 1.2.2 Subtitles (prints)
  • 1.2.3 Audio Description or Alternative Media (recording)
  • 1.2.5 Audio description (recording)
  • 1.3.1 Information and relationships
  • 1.3.3 Sensory characteristics
  • 1.3.4 Orientation
  • 1.4.3 Contrast (minimum)
  • 1.4.5 Text images
  • 1.4.11 Contrast in non-textual elements
  • 1.4.12 Spacing in the text
  • 1.4.13 Content in over or focus
  • 2.1.1 Keyboard
  • 2.1.2 No traps for keyboard focus
  • 2.2.2 Pause, stop, hide
  • 2.4.1 Avoid blocks
  • 2.4.3 Order of focus
  • 4.1.1 Processing

b) Disproportionate load: does not apply.

c) The content does not fall within the scope of applicable legislation:
There may be office files in PDF or other formats published before September 20, 2018 that do not fully meet all accessibility requirements.

Preparation of this accessibility statement

This statement was prepared on 15/01/2021

The method used to prepare the declaration has been an evaluation carried out by the accessibility consultancy AGILS SL ( in the framework of the collaboration with the accessibility office of the body itself.

Last revision of the declaration: 15/1/2021

Observations and contact details


Communications can be made on accessibility requirements (article 10.2.a of Royal Decree 1112/2018, of 7 September), through the following contact box .

For example:

• Report any possible breaches by this website.

• Transmit other difficulties in accessing content.

• Make any other queries or suggestions for improvement regarding the accessibility of the website.

The communications will be received and transferred by the General Direction of Citizen Attention, of the Department of the Vice-presidency, Economy and Property, like Responsible Unit of Web Accessibility in the autonomic field.

Requests for accessible information and complaints

To make requests for accessible information and complaints (article 12 of Royal Decree 1112/2018, of 7 September) it is necessary to access the procedure “ Content accessible on the web ” and follow the modality “ Request accessible information or make a complaint ”.

Any natural or legal person may make complaints regarding compliance with the requirements of Royal Decree 1112/2018, of 7 September, and request information relating to content that is excluded from the scope of application of these regulations.

Applications and complaints are registered in accordance with the requirements established by Law 39/2015 of 1 October, on the Common Administrative Procedure of Public Administrations.

Application procedure

The application procedure set out in Article 13 of Royal Decree 1112/2018, of 7 September, can be initiated in the “ Content accessible on the web ” procedure through the “ Claim an application ” modality .

If, once a request for accessible information or complaint has been made, it has been rejected, you do not agree with the decision taken or the response does not comply with the requirements of Article 12.5 of Royal Decree 1112/2018, of September 7, you can file a claim for

  • know and oppose the reasons for the rejection
  • urge the adoption of appropriate measures in case of disagreement with the decision taken
  • state the reasons why you consider that the answer does not meet the required requirements.

A claim can also be initiated in the event that 20 working days have elapsed without a response being obtained.