1. What are cookies?

The website of the Hospital de la Santa Creu i Sant Pau collects, on a standard basis, some of the transmission data that are implicit in the use of Internet communication protocols. This data category includes the IP address or domain number of the computer used by the user to connect to the website, the URL of the web resource, the time and method used for querying the server, the size of the file obtained in relation to the response of the query, the numerical code indicating the status of the response to the server, and other parameters related to the operating system of the user’s computer environment. This information is not associated with specific users and is used exclusively for obtaining statistical information about the use of the Hospital website.

A cookie is a file that is downloaded to the computer, mobile phone, or other devices when accessing certain web pages. It aims to carry out certain functions that are considered essential for the correct operation and visualization of the website. Among other purposes, they ensure the correct functioning of the page, allow the user faster access to the selected services, and store and retrieve information about the browsing habits of a user or their computer, and can even recognize the user. Cookies are associated only with an anonymous user and their computer or device and do not provide references that allow knowing their personal data.

2. What cookies do we use?

2.1. According to the entity that manages them:

1. Own cookies are those that are sent to the user’s terminal equipment from a computer or domain managed by the editor and from which the service requested by the user is provided.
2. Third-party cookies are those that are sent to the user’s terminal equipment from a computer or domain that is not managed by the editor, but is managed by another entity that processes the data obtained.

2.2. According to the time they remain active:

1. Session or temporary cookies are those designed to collect and store data while the user accesses a website.
   They are used on the website for the sole purpose of making their subsequent transmission more effective and the disappearance at the end of the user’s session. They will never be used to collect personal information.
2. Persistent or permanent cookies are those in which the data is stored on the terminal and can be accessed and processed for a period defined by the data controller (ranging from minutes to several years).

From the customer’s website, it may be redirected to content from third-party websites. Since the provider cannot always control the contents introduced by third parties on its websites, it does not assume any responsibility for these contents.

In any case, the provider undertakes to immediately remove any content that may contravene national or international law, morality, or public order, proceeding to the immediate withdrawal of the redirection to this website and informing the competent authorities of the content in question.

2.3. According to the purpose for which they treat the information they collect:

1. Technical cookies allow the user to browse through a website, platform, or application and use the different options or services that exist, including those that the editor uses to allow the management and operation of the website and enable functions and services such as controlling traffic and data communication, identifying the session, making the purchase process, managing payment, etc.
2. Personalization cookies allow remembering information so that the user accesses the service with certain characteristics that can differentiate the experience from that of other users, such as the language, the number of results displayed when a search is made, the appearance or content of the service depending on the region from which it is accessed, etc.
3. Analysis cookies allow the responsible party to monitor and analyze the behavior of users of the websites to which they are linked, including quantifying the impacts of the ads. The information collected is used to measure the activity of the websites to introduce improvements based on the analysis of the usage data made by the users of the service.

3. What is the legal basis for data processing?

The legal basis for the processing of data is consent. This can be removed, despite being previously granted, at any time, by removing the cookies installed on the computer by configuring the browser options, as indicated in section 5. However, it can impact the functionality of the website as it can make the user experience less satisfactory.

4. Applicable law and jurisdiction

These general terms, as well as the specific terms of any of the services of this portal, are governed by Spanish laws. In the event of conflict or claim in relation to this website, the parties will submit, with resignation to any other jurisdiction, to the Courts and Tribunals of Barcelona.

5. How can cookies be managed in your browser?

The user has the option to allow, revoke, block or delete cookies installed on the computer by configuring the browser options installed on the computer or mobile device. In the event of revoking them, you have the option to accept or reject those to allow or not install, in the event of blocking the use of cookies it is possible that some services or functionalities of the website are not available. If the installation of cookies is not allowed in the browser, it is possible that you cannot access any section of the website.

Existing cookies